Vayusphere is a trusted partner for enterprise-scale service desk support with over 25 years of innovation. We have delivered 200+ multi-site deployments across Fortune 500 service desks.
We’re thrilled to announce the launch of our Real-Time Speech-to-Speech Translation feature, a game-changer for enterprise help desks worldwide. Our solution allows agents and users to communicate effortlessly in their own languages—all in real-time—supporting both Voice-to-Voice and Voice-to-Text modes
Key Benefits & Operational Advantages
- Zero Client-Side Installation: As a commercial off-the-shelf server-side SaaS solution, there is a zero-install footprint—nothing is required on agent or end-user devices, and there are no on-premise elements or audio drivers or virtual microphones to provision and update. Works with any soft or desk phone systems.
- Operational Efficiency & Cost Transformation: Traditional multilingual support models are inherently inefficient, requiring organizations to hire and maintain dedicated native speakers for every supported language. This often results in “islands of capacity” where specialized agents remain idle while waiting for specific language-dependent calls. Vayusphere transforms this cost structure by consolidating your support into a single monolingual agent pool that can handle the entire global load across 80+ languages, maximizing utilization and eliminating the need for expensive, specialized staffing.
- Elimination of “third voice”: Our “Voice-to-Voice” mode ensures the end user and agent hear only the translated voice, avoiding the distraction and confusion of a “third voice” during the call.
- Seamless CCaaS Integration: If you use an existing contact center platform like Genesys or Amazon Connect, you can forward specific language calls to Vayusphere while retaining all other calls on your existing solution.
- Native Microsoft Teams Based Solution: If you have a Microsoft Teams environment, end users use their Teams client to call the Vayusphere Teams Application directly leveraging Teams built in audio support (No PSTN required)
- Scalable Multitasking: Using Voice-to-Text mode, agents can manage multiple concurrent translated voice sessions simultaneously, further increasing efficiency.
- Accent Neutralization: Built in Accent Neutralization and MTI reduction by use of natural sounding translated voices.
How It Works: Three Deployment Modes
Vayusphere offers three flexible modes to integrate real-time translation into your existing infrastructure:
| Direct Integration (MS Teams Native) |
Hybrid Integration (CCaaS + MS Teams) |
Translation Relay (CCaaS Native) |
|---|---|---|
| Initiation & Queuing: The end user calls the Vayusphere Teams Application via Microsoft Teams (no PSTN) or from their phones (PSTN). The call is routed to the Vayusphere Application Server where disclaimer and IVR menus are played. Calls are placed in queues. | Initiation & Forwarding: Calls arriving at Genesys, Amazon Connect, Twilio, or Azure ACS are forwarded to the Vayusphere application via PSTN or Websockets. | Initiation & Forwarding: Calls arriving at Genesys or Amazon Connect are forwarded to the Vayusphere application via PSTN or Websockets. |
| Translation: Vayusphere translates the audio streams in real-time using our speech translation gateway. | Translation: Vayusphere translates the audio streams in real-time using our speech translation gateway. | Translation: Vayusphere translates the audio streams in real-time using our speech translation gateway. |
| Agent Interaction: Agents answer the call and communicate via their native Microsoft Teams client. Vayusphere Teams Apps provides an Agent Workspace where agents can respond simultaneously in speech or text. | Agent Interaction: Agents answer the call and communicate via their native Microsoft Teams client. Vayusphere Teams Apps provides an Agent Workspace where agents can respond simultaneously in speech or text. | Agent Interaction: The translated audio is forwarded back to the CCaaS platform, allowing the agent to answer and manage the call entirely within their native Genesys or Amazon Connect agent workspace. |
| Leverages MS Teams built in noise cancellation and voice isolation for noise reduction | Leverages MS Teams built in noise cancellation and voice isolation for noise reduction | Relies on CCaaS Softphone built in noise cancellation for noise reduction |
Enterprise-Grade Security & Reliability
- Fully Managed Cloud: A turnkey global SaaS offering hosted on Vayusphere Cloud within AWS and Azure.
- Secure by Design: Industry best practices, end-to-end TLS encryption for all data in flight and at rest.
- Compliance: GDPR-compliant by design with configurable data residency in EU, UK or United States, retention and modern role-based access authentication.
- ITSM Integration: Seamlessly connects with ServiceNow, Remedy, and other ITSM tools to automate ticket creation and updates
The Cost Comparison: Native Speakers vs. Vayusphere Enabled Agents
| Feature | Traditional Native Speaker Model | Vayusphere Consolidated Pool |
|---|---|---|
| Staffing Strategy | Requires dedicated agents for each language (Spanish, German, Mandarin, etc.). | Uses a consolidated pool of agents (e.g., English-only) to handle all 80+ languages. |
| Agent Utilization | Low. Agents are often idle when their specific language queue is empty. | High. Every agent can answer every call regardless of the caller’s language. |
| Staffing Costs | High. Multiple headcounts required to cover 24/7 shifts for each language. | Optimized. Staffing levels are based on total call volume, not language variety. |
| Recruitment & Training | Difficult and expensive to find and train specialized multilingual technical talent. | Simplified. Recruit the best technical talent based on skill, not language proficiency. |
| Scalability | Scaling a new language requires a new hiring cycle. | Instant. Support for 80+ languages is available from day one. |
Pricing and Availability
Available as an option to customers and GSI Partners.
-
SaaS Subscription: Available as a commercial off-the-shelf SaaS offering from Vayusphere.
-
Volume-Based: Pricing is based on call contact volume, ensuring costs align with your actual usage and business growth.
-
Low Implementation Friction: With zero client-side installation and only configuration changes required to your existing MS Teams, CCaaS or ITSM tools, your “time-to-value” is minimized.
Break the language barrier in your help desk and service desk today.
For further information, or to see a demonstration of the Vayusphere Instant Response for Help Desks for your company, email us at sales@vayusphere.com or call +1 650-960-2900
You may also provide this information for a personalized and prompt response