News

Vayusphere Announces Next Generation of Application Access to Enterprise Instant Messaging

Closed Loop Instant Response Solution Offers Bi-Directional Interaction with Enterprise Applications Using Secure Instant Messaging, Drives Down Costs of Delayed Response

Mountain View, CA, November 25, 2002 - Vayusphere, Inc. today announced the next generation of its Industry leading Instant Response (IR) software and solutions. By continuously connecting enterprise applications to distributed workers using secure Instant Messaging, Vayusphere’s solutions are designed to rapidly resolve mission-critical business problems in environments where the costs of delayed response is high.

Vayusphere’s Instant Response Server (IRiS) is the industry’s first enterprise platform to combine a Presence, Availability and Location Server; Response Agent Server; Secure Instant Messaging; and Enterprise Application Integration capabilities in a single platform. By enabling both application-push (track and notify) and worker-pull (investigate and resolve) interactions between enterprise applications and distributed workers, Vayusphere provides the industry’s first software platform for closed-loop Instant Response.

Vayusphere’s announcements include:

1. New Instant Response Solutions particularly suited for reducing costs and improving response time in Help Desks and Field Operations of Service Providers and Fortune 500 companies
2. Release of IRiS 3.0 with broader support for enterprise products from IBM, Microsoft, Novell and Sun enabling CIOs to increase return on existing IT investments, while reducing ongoing operational expenditures.
3. High Availability and Disaster Recovery configurations
4. Availability of a Free Corporate Directory Lookup IM Agent for users of IBM Lotus Sametime and Microsoft Exchange 2000 Instant Messaging who register at http://www.vayusphere.com and attend an online Vayusphere IRiS demonstration by Dec 22nd, 2002

“Organizations have started to adopt instant messaging as a valuable platform for connecting distributed workers. While secure real-time people-to-people communication provides immediate value, services-based enterprises will only see fundamental improvement in their costs and response times when enterprise applications are integrated with Instant Messaging,” said Pushpendra Mohta, Vayusphere’s CEO. “With the release of IRiS 3.0, it is easier than ever to embed presence awareness, application-initiated instant messaging and real-time human response into mission critical business processes.”

"Enabling closed-loop Instant Response using platforms like Vayusphere IRiS will revolutionize enterprise computing for distributed workers in the same way that the Web browser revolutionized enterprise computing for deskbound workers," said Marc Andreessen, founder of Netscape and an early investor in Vayusphere.

Vayusphere announced availability of new out of box Instant Response Solutions for:

1. Remedy Help Desk and Computer Associates Unicenter Service Desk, enabling faster resolution and closure of trouble tickets and cases while ensuring SLA compliance.
2. Fortune 500 Call Centers, enabling skills and availability based routing and escalation of live chat requests using enterprise IM to Help Desk Analysts who can now multi-task
3. Presence and Messaging Enabling Corporate Directories, enabling instant lookup of not only enterprise worker contact information but also one-step messaging to the device on which they are present and available.
4. Embedded Agents in Enterprise Servers, such as E-Mail and Database servers enabling no latency autonomic routing of actionable alerts to available system administrators regarding Disk, Memory, and Process Failures

With the release of IRiS 3.0, Vayusphere is the first vendor to provide support for:

1. Leading enterprise server operating systems including Solaris, Windows 2000, and Linux
2. Leading enterprise instant messaging products, including IBM Lotus Sametime, Microsoft Exchange 2000 IM, and the upcoming Microsoft Windows.NET RTC Server in addition to Vayusphere Instant Messaging
3. Leading enterprise directory products for authentication including Sun ONE Directory Server, IBM Directory Server, Novell eDirectory, Microsoft Active Directory
4. Universal Presence, Availability and Location Aggregation with Presence Adaptors for additional sources of real-time availability such as Calendars, Schedulers, and GPS tracking systems.
5. Leading Development tools such as Java and Microsoft .NET for custom Response Agent Development.
6. Leading Wired and Mobile client platforms such as Windows, Palm OS, Pocket PC, RIM OS, and WAP as well as web clients for Solaris, Linux and Apple desktops.

Finally, Vayusphere announced the availability of (1) High Availability and (2) Disaster Recovery configurations for the IRiS platform to enable continuous performance of Instant Response solutions in mission critical environments.

About Vayusphere

Vayusphere, Inc. is the leading provider of Instant Response (IR) software and solutions. Vayusphere develops and markets three product lines: 1) Vayusphere Instant Response Server (IRiS); 2) Vayusphere Instant Response Solutions, a family of Instant Response solutions built on the IRiS Instant Response Server platform; and 3) Vayusphere Instant Messaging (IM), a free secure and scaleable corporate IM platform designed for real-time communication and collaboration between distributed workers.

Vayusphere is a private, venture-backed enterprise software company based in Mountain View, California. Major Vayusphere investors include Benchmark Capital and Marc Andreessen, founder of Netscape, Inc. and chairman of Opsware, Inc. For more information, call +1-650-960-2900 or visit the company's web site at http://www.vayusphere.com

Vayusphere Contact

Gaurav Marwaha
+1-650-960-2900
pr@vayusphere.com