Instant Messaging Applications and Interactive Response Agents

New: IM-based Live Support and Self-Service for your Enterprise Help Desk

    
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Vayusphere Instant Response (IRiS) is an IM-based platform for creating real-time applications. IRiS converts your existing IM client into a real-time dashboard for querying any enterprise application. It routes actionable notifications and alerts from work-flow enabled applications to users immediately available to respond. It then closes the loop by capturing responses from any instant messaging enabled device.

IRiS-based solutions are used by Global 2000 leaders such as Deutsche Bank, Lehman Brothers, JP Morgan Chase, Morgan Stanley, Credit Suisse, Intuit, Network Appliance, Sungard, Realestate.com.au, NBC and Telemundo

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IRiS is particularly suited for deployments in Fortune 500 Help Desks and customer support portals. It has been deployed in leading companies in the Financial Services and Service Provider sectors.

While traditional instant messaging is used for people-to-people communication, IRiS uses presence and availability information to intelligently route urgent messages from applications to users and uniquely closes the loop by capturing responses from users and delivering those responses directly to your enterprise applications.

IRiS is also available as OEM software to other ISVs. ISVs can quickly integrate presence awareness and IM into their existing applications and portal products by using the IRiS SDK. Call Center vendors can add IM and chat into their multi channel contact center products. Enterprise and Consumer IM providers can offer IRiS to increase the customer loyalty and ROI on IM deployments.

 


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Help Desk Integration with Live Communication Server
Vayusphere integration with Microsoft Live Communication Server accelerates response time in help desks and call centers


:: AOL Certified Bot Partnership
Vayusphere is an AOL Instant Messaging Certified Partner for building scalable bots and interactive agents. Ask us how we can help you provision your applications on the AIM platform


:: Blackberry Solutions
Vayusphere launches secure XMPP Instant Messaging for the RIM Blackberry.


:: RSS to IM Bridge

Vayusphere release the second edition of its RSS to IM bridge. Be instantly alerted on an enterprise or public IM client of choice when your monitored feeds change .


:: Interoperable Communications in Public Safety
Vayusphere supports US Congressional efforts to enhance data interoperability for urgent communication.


:: The Wall Street Journal

The Wall Street Journal discusses the benefits of Presence Management and Vayusphere's approach

 

 

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