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Vayusphere Instant Response (IRiS) is an IM-based
platform for creating real-time applications.
IRiS converts your existing IM client into a real-time dashboard
for querying any enterprise application. It routes actionable
notifications and alerts from work-flow enabled applications
to users immediately available to respond. It then closes
the loop by capturing responses from any instant messaging
enabled
device.
IRiS-based solutions are used by Global 2000 leaders
such as Deutsche Bank, Lehman Brothers, JP Morgan Chase, Morgan Stanley, Credit Suisse, Intuit, Network Appliance,
Sungard, Realestate.com.au, NBC and Telemundo
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IRiS is particularly suited for deployments in Fortune 500
Help Desks and customer support portals. It has been deployed
in leading companies in the Financial Services and Service
Provider
sectors.
While traditional instant messaging is used for people-to-people
communication, IRiS uses presence and availability information
to intelligently route urgent messages from applications to
users and uniquely closes the loop by capturing responses from
users and delivering those responses directly to your enterprise
applications.
IRiS
is also available as OEM software to other ISVs. ISVs can
quickly integrate presence awareness and IM into their existing
applications
and portal products by using the IRiS SDK.
Call Center vendors can add IM and
chat into their multi channel contact center products. Enterprise
and Consumer IM providers can offer IRiS to increase
the customer loyalty and ROI on IM deployments.
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